The heartbeat of the casino has been and still is the casino’s player development team. This team includes the director, host manager and executive hosts. It caters to the highest-paying players. This group is instrumental and is often the most visible when a player arrives on the property. Many guests repeatedly confirm that the PD team is the one they feel most valued and wanted. Guests will feel valued and wanted, which is a key factor in building loyalty.
A well-oiled casino player development team must have systems and programs that provide seamless and flawless guest experiences. The player development team should not miss a beat, from the moment a guest calls to book a room and returns to the airport in a limo. The player development team must ensure that no “T” is left unchecked or “I” un-dotted. To ensure that guests have an unforgettable experience, even the simplest details must be double-checked ABS카지노.
The leader of this team must be a dynamic leader. Usually, the player development director. This person must understand the importance of establishing a system for monitoring department performance and the details of serving players in a personal, efficient, and fun way. The director must be able to put themselves in the shoes of the general manager and account for all the money spent on high rollers. However, they must also understand and represent the casino’s position as the host. Although the casino is the employer, their loyalties should at least appear to be with the player. This is not an easy task for all players development executives. This is because casinos are becoming more cost-conscious.
The player development team is undoubtedly the most friendly and visible of all the employees at the casino. They love what they do so much they will answer their phones 24 hours a day to ensure that players are always appreciated and heard.
The heartbeat of the casino is the player development team. They are always there for the casino’s action, be it the VIP Party, sporting events, or hot action on the casino floors. They are constantly looking for new players and strive to keep their existing players loyal. They are more well-known than any other employee at the casino. These loyal employees make the casino a destination for high-rollers.
Betz Modglin is a top-ranking casino player development executive who has worked in the industry for more than 18 years. As a consultant to major casinos, she specializes in the development and implementation of effective player development programs, the training of player development staff, as well as the design and implementation cutting-edge casino marketing programs.
